With a proxy, each Smart Scan or Web Reputation request goes out over the internet to the Smart Protection Network. Your Deep Security Agents and relays connect to the proxy, and the proxy then connects outbound to the Trend Micro security services in the Smart Protection Network. #Software ontheair manager file locations installIf your agents or relay-enabled agents can't connect to the internet, you can install a proxy that can. Solution 4: Disable the features that use Trend Micro security services.Solution 3: Get updates in an isolated network.Solution 2: Install a Smart Protection Server locally. If any of your agents or relay-enabled agents can't reach the services above, you have several solutions, described below. In addition to the above services, the agent and relay-enabled agent also need access to the Trend Micro Update Server (also called Active Update), which is not part of the Smart Protection Network, but is a component that is hosted by Trend Micro and accessed over the internet. The Trend Micro Smart Protection Network security services are: Service nameīehavior monitoring, predictive machine learningīehavior monitoring, predictive machine learning, process memory scans These security services are necessary for the full and successful operation of the Deep Security Anti-Malware and Web Reputation features. If your agents or relays don't have access to the internet (also called "air-gapped agents"), then they won't be able to access several of the security services provided by the Trend Micro Smart Protection Network. Configure agents that have no internet access
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